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SPA POLICIES

LATE POLICY & CANCELLATION POLICY

  • Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early.  A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.

  • Cancellation/Rescheduling Policy: All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation.  Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled.  The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees.

RETURN POLICY

  • If you weren’t pleased with your service, please reach out to us. We do not refund services, but it's important to us that you are 100% satisfied. We'll do everything we can to get you to a better place.

  • Product Returns or Exchanges: You may return unopened skin care products in original packaging within 7 days of purchase accompanied by sales receipt for a full credit. Any opened purchases may possibly be returned for spa credit as long as they are more than one-half full you will receive partial credit only. If you're unsure about a product, we'd be glad to make a sample of it for you to try at home, so you can open your new product when you're sure it works for you.

  • Physical gift cards are like cash. While they never expire, they can’t be replaced if lost or stolen. They also can’t be exchanged for cash unless required by law.

GRATUITIES

  • Gratuities: Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent.  Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the front desk or you may add gratuity onto your credit card. Tipping is never expected, but always appreciated.

 TREATMENT POLICY

  • Jewelry/Valuables: If possible, please leave your jewelry and valuables at home as you will not need it for your day spa visit. However, if you such items, be mindful of not leaving them behind in treatment rooms or robe pockets.

  • Communicating your Preferences: All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.

  • Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial.  If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks).

  • Modesty Concerns: It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table.

  • What to Wear during Your Treatment: If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

  • This is a Professional Spa Establishment: Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.​

PAYMENT

  • Forms of Payment: We accept cash or American Express, Visa, Mastercard or Discover credit cards for payment.  Personal checks are not accepted.

FURTHER QUESTIONS & INQUIRIES

  • Email : sdskinspa@gmail.com  /  Call  :  1.619.356.8882

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